Shipping Policy:

Order Processing:

  1. Order Confirmation: Once your order is placed, you will receive an email confirmation. Please ensure that your shipping address and contact details are correct.
  2. Order Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Delivery Times:

  1. Standard Shipping: Delivery typically takes 5-7 business days from the date of dispatch.
  2. Express Shipping: We don’t offer express shipping at the moment.
  3. International Shipping: Delivery times vary based on the destination country and customs processing times. Typically, it takes 7-21 business days.

Shipping Costs:

  1. Standard Shipping: Free for orders over £30. A flat rate of £5 applies to orders under £30.
  2. International Shipping: Shipping costs are calculated at checkout based on the destination and weight of the package.

Tracking Your Order:

Once your order has been shipped, you will receive an email notification with tracking information. You can track your order using the tracking number provided.

Delivery Issues:

  1. Delayed or Lost Orders: If your order is delayed or lost, please contact our customer service team at sales@paneerltd.com. We will work with the carrier to resolve the issue as quickly as possible.
  2. Incorrect Address: If you provide an incorrect shipping address, please contact us immediately. If the order has not yet been dispatched, we will update the address. If the order has already been shipped, we are not responsible for the delay or loss of the package.
  3. Failed Delivery Attempts: If the carrier attempts delivery and you are not available, it is your responsibility to arrange for redelivery or pick up from the carrier’s location.

Customs, Duties, and Taxes:

  1. International Orders: Orders shipped outside of the United States may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Please check with your local customs office for more information on the applicable fees.
  2. Customs Clearance: We are not responsible for delays caused by customs clearance processes. The recipient is responsible for providing any necessary information or documentation required by customs.

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us within 7 days of receiving your order. Provide us with your order number, a description of the issue, and photos of the damaged or defective item. We will arrange for a replacement or a refund as appropriate.

Contact Us:

If you have any questions or concerns about our shipping policy, please contact us at:

Thank you for shopping with Pan Peer!