Effective Date: 10/09/2025

At Panpeer, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following information when you use our website:

  • Personal Information: Name, email address, billing/shipping address, phone number, and payment details (for order processing).
  • Technical Information: IP address, browser type, device type, and browsing behavior on our site.
  • Cookies: We use cookies and similar technologies to improve your experience and analyze website traffic.

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Send relevant updates and offers (only if you consent)
  • Comply with our legal obligations under UK and EU laws

3. Legal Basis for Processing Data

As required by the UK GDPR and EU GDPR, we process your personal data only when we have a lawful basis, including:

  • To perform a contract (fulfilling your order)
  • To comply with legal obligations (e.g., tax records)
  • With your consent (e.g., marketing emails)
  • For our legitimate business interests (improving services, fraud prevention)

4. Sharing Your Information

We do not sell or trade your personal data. We may share it only with:

  • Trusted service providers such as payment processors, shipping companies, and IT service providers
  • Legal authorities if required by law
  • Business partners (only with your explicit consent, e.g., for joint promotions)

5. International Transfers

As we operate in the UK and Ireland, your data may be stored or processed within these regions. If data is transferred outside the UK/EU, we ensure adequate protection is in place (e.g., Standard Contractual Clauses).

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

When no longer needed, your data will be securely deleted.

7. Your Rights

As a resident of the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your personal data (subject to legal obligations)
  • Restrict or object to processing in certain cases
  • Withdraw consent (where processing is based on consent)
  • Request a copy of your personal data in a portable format

To exercise these rights, contact us at sales@panpeerltd.com

8. Data Security

We take security seriously and implement safeguards to protect your information. However, no online service is 100% secure, so we cannot guarantee absolute protection.

9. Children’s Privacy

Our products and services are not intended for children under 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or wish to exercise your data rights, please contact us:

📧 Email: sales@salespanpeerltd